Northpass Blog

Gainsight Acquires Leading Customer Education Platform Northpass

Northpass Team — Tue, 11 Jul 2023 14:07:53 GMT

Latest Acquisition Expands Gainsight’s Product Portfolio and Cements Its Position As the Leader in Digital Customer Success

Two Powerhouses, One Vision: How Northpass and Gainsight Will Shape the Future of Digital Customer Education

steve@schoolkeep.com (Steve Cornwell) — Tue, 11 Jul 2023 14:05:37 GMT

This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. I want to share how this acquisition came together and what it means for our customers and industry.

How to Get More Resources for Your Digital Customer Education Program

abrown@northpass.com (Andrew Brown) — Wed, 05 Jul 2023 11:00:00 GMT

I won’t beat around the bush, so I’ll lead with the answer: Ask only for what you need and make a compelling business case.

A Step-by-Step Guide to Segmenting Your Customer Education Program

abrown@northpass.com (Andrew Brown) — Tue, 27 Jun 2023 18:43:25 GMT

Picture this: You're a newly minted Marketing Manager at an up-and-coming SaaS company tasked with amplifying your company's market presence and generating leads for your Sales team.

Northpass Recognized by SIIA as Best Customer Education LMS

Northpass Team — Wed, 21 Jun 2023 18:22:20 GMT

Northpass Recognized by SIIA as Best Customer Education LMS
Digital Customer Education Platform Earns Prestigious Industry Recognition

Customer Education Managers & Customer Success Managers: Who Does What?

abrown@northpass.com (Andrew Brown) — Thu, 15 Jun 2023 14:11:44 GMT

Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer success role in their company.

The Simple Way to Measure the ROI of Digital Customer Education

abrown@northpass.com (Andrew Brown) — Thu, 01 Jun 2023 18:26:24 GMT

Customer education has the wrong ROI story, and our CEO, Steve Cornwell, took to LinkedIn to talk about it.

3 Primary Goals of Customer Education

abrown@northpass.com (Andrew Brown) — Thu, 01 Jun 2023 18:03:00 GMT

Let’s start with a quiz.

How to Speed Up the Launch of Your Academy

abrown@northpass.com (Andrew Brown) — Mon, 08 May 2023 19:20:00 GMT

You’ve heard about the benefits of digital customer education. You’ve even seen direct competitors launch academies that help them reduce operational costs, deflect support tickets, and increase product adoption.

G2 Recognizes Northpass as a Leader and High Performer in Customer Education Software in Spring 2023 Report

Northpass Team — Wed, 03 May 2023 18:30:39 GMT

Top Rated Software Solutions Recognized and Selected by Product Customers